Patient Access Representative

Legacy Health • Gresham, OR

386d • $44,616 - $63,773

About The Position

As a Patient Access Representative at Legacy Health, you will be the first point of contact for patients, setting a positive tone for their healthcare experience. Your role is crucial in assisting patients throughout their healthcare journey by collecting necessary information, verifying insurance, and ensuring compliance with legal documentation. Your strong communication and interpersonal skills will help create accurate medical and financial records, benefiting both patients and healthcare professionals.

Requirements

• High School diploma or equivalent required.
• Minimum of one year of healthcare experience or equivalent education in Patient Access, Medical Records/Health Information, or applicable clerical support experience required.
• Six months customer service experience required.
• Effective written and verbal communication skills.
• Critical thinking and problem-solving skills required.
• Ability to work efficiently with minimal supervision and exercise independent judgment.
• Demonstrated effective interpersonal skills promoting cooperation and teamwork.
• Ability to withstand varying job pressures and organize/prioritize tasks.
• Ability to perform multiple tasks simultaneously.
• Excellent public relations skills and ability to communicate in a calm, succinct manner.
• Ability to deal with people in emergent and/or stressful situations.
• Ability to adapt to change and navigate electronic systems.

Nice To Haves

• A minimum of two years college education including satisfactory completion of college level Health Records coursework preferred.
• Previous registrar and third-party payor experience preferred.
• Understanding of health plan and benefit structures preferred.
• Demonstrated knowledge of multi-payor systems and billing/collection preferred.
• Knowledge of medical terminology.

Responsibilities

• Greet, register, check-in, and admit patients based on scope and service line.
• Collect demographics, medical providers involved in the patient's care, and medical decision makers.
• Verify insurance/benefits and determine financial responsibilities.
• Assist patients and families in determining active insurance coverage and provide information on financial resources.
• Collect appropriate copayments, co-insurances, deposits, and payments.
• Collaborate with Revenue Cycle departments and hospital units to create accurate medical and financial records.
• Collect and provide required legal documentation to meet State and Federal compliance regulations.

Benefits

• Competitive pay range of $21.45 - $30.66 per hour.
• Part-time work schedule.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED