About the position
The Patient Access Representative conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for understanding insurance terminology, obtaining information to appropriately bill payors, verify patient insurance eligibility, confirm benefits eligibility, and gather statistical information in compliance with federal and state regulations. Complete payment transactions by using proper negotiating techniques to professionally collect money owed by our Patients and Guarantors, including making referrals to appropriate financial resources such as payment plans and lines of credit. The Patient Access Representative is responsible for the delivery of quality performance and service excellence. Strong computer skills, critical thinking skills and the ability to multitask in a fast-paced work environment are required.
Responsibilities
- Conduct professional patient interviews to obtain demographic, financial, and biographical information.
- Understand insurance terminology and obtain information to appropriately bill payors.
- Verify patient insurance eligibility and confirm benefits eligibility.
- Gather statistical information in compliance with federal and state regulations.
- Complete payment transactions and collect money owed by Patients and Guarantors.
- Make referrals to appropriate financial resources such as payment plans and lines of credit.
- Deliver quality performance and service excellence.
Requirements
- Excellent customer service experience required.
- Minimum Required Education: High School diploma or GED.
