Patient Access Representative - West Jefferson Medical Center Manhattan Family Medicine Clinic

LCMC Health • Marrero, LA

107d

About The Position

The position involves providing assistance to patients in a healthcare setting, ensuring a smooth registration and admissions process. Responsibilities include greeting patients, scheduling appointments, analyzing patient information, creating accounts, and assisting with financial obligations. The role requires excellent customer service skills and the ability to handle various administrative tasks related to patient care.

Requirements

• 2 Years of Experience in Customer Service/Healthcare.
• High School Diploma/GED or Equivalent or 2 Years of applicable experience in lieu of education.

Responsibilities

• Greets patients, guests, and family members both on phone or in person.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists to avoid duplication.
• Creates an account for all patients who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, and insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set up for the patient according to the registration policy.
• Initiates bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
• Assists patients with understanding their financial obligations, setting up payment arrangements, and completing financial assistance applications.
• Completes the patient registration and admissions process and ensures all required forms are completed and accurate.
• Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current system.
• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
• Scans ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy.
• Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage.
• Contacts case management and/or provider to assist with appropriate department placement for clinical services.
• Analyzes physician's order for proper bed placement functions per policy when necessary.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Informs patient/guarantor of liability due, including prior balances and estimates for scheduled service.
• Attempts to collect payment and refers to financial counseling as needed.
• Maximizes point-of-service collection, meeting established registration collection goals.
• Provides excellent customer service to all patients, guests, and family members.
• Promotes a customer-centered experience by performing all functions in a warm and courteous manner.
• Answers incoming calls and transfers calls to appropriate areas of department/clinic/hospital.
• Provides directions to applicable areas of interest, such as the department where service will be provided.
• Schedules and reschedules appointments for patients as needed.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees