Patient Access Representative- UHealth SoLé Mia

University of Miami • North Miami, FL

135d

About The Position

The University of Miami UHealth/SoLé Mia opening June 2025, will bring high-quality academic medicine to North Miami, Aventura and surrounding communities. Our expert team of physicians and staff will represent a wide range of specialties, including NCI-designated Sylvester Comprehensive Cancer Center and Bascom Palmer Eye Institute, the number one eye hospital in the nation. UHealth at SoLé Mia will also deliver the latest in urologic treatments from the renowned Desai Sethi Urology Institute as well as top-notch care from UHealth's nationally ranked neurology and neurosurgery programs. UHealth/SoLé Mia has an exciting opportunity for full-time, on-site Patient Access Associates and Patient Access Representatives with a hire date of December 2024. Be part of the UHealth Difference.

Requirements

• High School Diploma required for Patient Access Associate.
• High School Diploma required and one (1) year of customer service required for Patient Access Representative 1.
• High School Diploma required and two (2) years of customer service required for Patient Access Representative 2.
• High School Diploma required and three (3) years of customer service required for Patient Access Representative 3.

Nice To Haves

• Bilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Knowledge of medical terminology preferred.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Responsibilities

• Serve as Patient Advocate and Service Ambassador by providing a favorable first impression and proactive attention to internal and external customers in order to meet or exceed expectations, address concerns, and optimize experience.
• Perform all on-site patient access registration related functions promptly without compromising patient safety, quality, service levels, and reimbursement.
• Comply and abide with all established UHealth policies and procedures related to Patient Access and State/ Federal regulations.
• Identify and collect patient's self-pay responsibility including co-pays, deductibles, co-insurances, self-pay discount rates, global packages, and previous outstanding balances for both technical and professional components in POS 11 and 22 clinics thereby playing a key role in reducing AR, Bad Debt, and Collection Costs by collecting patient's financial responsibility upfront.
• Perform other duties as assigned based on departmental needs.

Benefits

• Competitive salaries
• Comprehensive benefits package including medical, dental, tuition remission and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED