Patient Access Representative & Switchboard Operator (Casual)
About The Position
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Job Title: Patient Access Representative & Switchboard Operator (Casual) Cost Center: 603351274 Registration-Acute-IM Reg Scheduled Weekly Hours: 0 Employee Type: Casual Work Shift: Variable (United States of America) Job Description: JOB SUMMARY The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end. JOB SUMMARY The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.
Requirements
- Direct customer service experience in a professional business setting.
- Experience working with a business-oriented computer program required (i.e. banking, accounting, collections, etc.).
- Must possess and display exemplary customer service skills.
- Must be able to understand health insurance benefits.
- Must possess strong communication skills, listening skills, & emotional intelligence in order to explain patient insurance benefits, answer patient questions, and ease patient worries.
- Must possess problem solving skills and be able to work both independently and as a team.
- Windows based computer experience.
- Excellent communication and interpersonal skills.
- Ability to handle changing working conditions, deal with large volumes and a variety of tasks.
- Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving.
- Ability to prioritize and organize multiple tasks.
Nice To Haves
- Two years’ experience in a healthcare setting working in a reception or billing role.
- Experience with Health Information Management system.
- Certified Health Access Associate (CHAA) desired.
- Previous experience in office setting of one year.
Responsibilities
- Obtains complete and correct patient demographic information
- Inputs information into the Health Information Management system
- Operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests
- Receives and directs patients/visitors
- Provides routine hospital information when appropriate
- Monitors the hospital alarm system
- Performs billing support aide, clerical and data entry for different departments of the hospital.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
