Patient Access Representative & Switchboard Operator (Casual)

Marshfield Clinic • Iron Mountain, MI

82d • $16 - $21

About The Position

The Patient Access Representative-Patient Registration obtains complete and correct patient demographic information and inputs that information into the Health Information Management system in accordance with all published guidelines as accurately and efficiently as possible with the main goal being to optimize the satisfaction of the patient's experience from beginning to end. The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.

Requirements

• Direct customer service experience in a professional business setting.
• Experience working with a business-oriented computer program.
• Exemplary customer service skills.
• Ability to understand health insurance benefits.
• Strong communication skills, listening skills, and emotional intelligence.
• Problem solving skills and ability to work independently and as a team.
• Windows based computer experience.
• Excellent communication and interpersonal skills.
• Ability to handle changing working conditions and large volumes of tasks.
• Initiative, good judgement, and resourcefulness in problem solving.
• Ability to prioritize and organize multiple tasks.

Nice To Haves

• Two years' experience in a healthcare setting working in a reception or billing role.
• Experience with Health Information Management system.
• Certified Health Access Associate (CHAA) desired.
• Previous experience in office setting of one year.

Responsibilities

• Obtain complete and correct patient demographic information.
• Input patient information into the Health Information Management system.
• Optimize patient satisfaction from beginning to end.
• Operate telecommunication systems to address phone traffic requests.
• Receive and direct patients/visitors.
• Provide routine hospital information.
• Monitor the hospital alarm system.
• Perform billing support aide, clerical and data entry for different departments.

What This Job Offers

• Industry: Hospitals
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees