Patient Access Representative/Surgery Scheduler

New Jersey Urology•Plainsboro Township, NJ

23d•Onsite

About The Position

The Patient Access Representative/Surgery Scheduler position is responsible for receiving patients in a kind and caring manner and to ensure that the day-to-day operations of the front office are completed.

Requirements

High School Graduate or GED equivalent
2 years previous experience in medical office setting preferred
2-3 years experience working in a business office
2-3 year supervisory experience
Previous experience with multi-phone lines
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence.
Ability to speak effectively before individuals or groups of people.
Ability to calculate basic figures and amounts.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of basic computer software.
Requires great attention to detail and organization
Ability to develop and maintain effective relationship with physicians, staff, leadership and external entities.
Proficiency in Microsoft Office software, CAQH, various verification sites
Reliability, ability to multi-task and provide high-level problem solving skills
Ability to maintain strict confidentiality
Plan, coordinate, implement services to support the medical providers
Ability to work independently
Ability to work under pressure

Nice To Haves

Organizational skills training preferred
Computer courses preferred
Organizational Skills Training preferred

Responsibilities

Checking patients in and out
Answering the phone to address patient inquiries and scheduling appointments
Documenting insurance information, personal information, payment methods and other important patient information
Updating patient files and appointment information accurately
Communicating information and important details to other medical care staff
Contacting insurance companies regarding coverage, preapprovals, billing and other issues
Processing payments from patients and handling billing issues between patients and insurance companies
Managing various types of paperwork and other clerical duties
Exhibit excellent customer service internally and with patients and other external customers.
Schedule surgery at the appropriate facility.
Schedule coordinated surgeries with other physicians’ offices as needed.
Order special surgical equipment, when necessary.
Communicate with Hospital Coordinator in regard to add-on cases, cancels or reschedules to ensure accuracy.
Schedule all surgical cases.
Enter all scheduled surgeries into the computer and update as necessary.
Monitor surgery schedule to maintain a consistent, efficient flow to avoid physician down time.
Forward to precert all outpatient and inpatient cases with patient’s insurance company.
Obtain medical clearances for scheduled surgeries if needed.
Communicate all surgical instructions to patient via patient portal, letter, or phone call.
Send all surgical orders to surgical facility.
Other duties as assigned.

Benefits

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

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