Patient Access Representative Senior - Adult Outpatient Pavilion

Virginia Commonwealth University Health System•Richmond, VA

35d

About The Position

The Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access Senior Representative greet patients; secure the appropriate patient information; ensure that registration data is correct and accurate; validate insurance eligibility, enter information into appropriate systems and collects co-pay (if applicable), and assist with financial counseling and financial clearance, as necessary. This role performs all aspects of the Patient Access Rep position as needed.

Requirements

Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting.
Strong customer service skills and patient/customer centered focus in positive manner in all situations.
High school diploma or equivalent
Able to cross cover all Patient access functions within the department and/or clinic.
Functions in a self-directed manner to accomplish routine activities.
Responsible for orienting and training new hires to service area.
Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures.
Job duties may include the access to and/or contact with medications and related supplies.
Lifting less than 20 lbs.
Prolonged sitting
Walking (distance)
Strong recall
Reasoning
Problem solving
Hearing
Speak clearly
Write legibly
Reading
Logical thinking
Fast pace environment
Able to handle multiple priorities
Able to adapt to frequent change

Nice To Haves

Associates or Bachelor's Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program