Patient Access Representative Senior - Short Pump Pavilion - Rotating
About The Position
A Patient Access Senior Representative demonstrates strong customer service orientation while handling all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. The Patient Access Senior Representative greets patients; secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary. The Patient Access Senior Representative performs all aspects of the Patient Access Rep position as needed.
Requirements
- Minimum of one (1) year of previous patient scheduling/registration work experience in a healthcare setting.
- Strong customer service skills and patient/customer centered focus in positive manner in all situations.
- High school diploma or equivalent
Nice To Haves
- Associates or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program
Responsibilities
- Able to cross cover all Patient access functions within the department and/or clinic.
- Functions in a self-directed manner to accomplish routine activities.
- Responsible for orienting and training new hires to service area.
- Notifies supervisor, immediately, of issues involving violation of VCUHS policies or procedures.
- Job duties may include the access to and/or contact with medications and related supplies.
- Provides training, mentorship, and assists in onboarding of new members on the team.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
