Patient Access Representative Senior

Allina Health System•Coon Rapids, MN

15d•$24 - $33•Onsite

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: FTE 1.0 (80 hours per two week pay period) 8-hour day/evening shift Monday - Thursday potential hours are 330p-12a, Friday 130p-10p Every other weekend - 10a-6:30p Primary role will be assisting with Emergency Room, Inpatient and Mother / Baby registration and financial counseling. Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data for complex billing situations and enters information into the electronic medical record.

Requirements

Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
2 to 5 years of revenue cycle or healthcare insurance experience
2 to 5 years of customer service experience
0 to 2 years of experience using computer including an electronic medical record, Microsoft Word, Excel and Outlook
0 to 2 years of general office experience
0 to 2 years of experience as a Patient Access Representative

Nice To Haves

High school diploma or GED
Associate's or Vocational degree
Certified Application Counselors State of Minnesota - MNSure Licensure upon hire preferred

Responsibilities

Greets and welcomes patient in person.
Collects demographic and insurance information.
Checks in and interviews patient to complete appropriate paperwork.
Directs patient to their appointment or procedure.
Documents any issues and resolutions in electronic medical record.
Uses resources, tools and procedure to complete registration for complex accounts.
May assist in scheduling add-on appointments.
Verifies eligibility and benefits information for payers and interprets results focusing on complex billing situations.
Obtains cost information and explains information to patient if necessary.
Collects co-pay or deductibles.
Assists and counsels patient with application process for available financial assistance programs.
Provides technical or functional direction for employees.
Mentors new staff.
Uses resources, tools and procedures to complete accounts in assigned work queues.
Assists patient in completion of request for information forms and submits to appropriate department.
Other duties as assigned.