Patient Access Representative - Revenue Cycle - Various Shifts

VCU Health • Richmond, VA

91d

About The Position

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities. The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

Requirements

• Previous experience with computers and Microsoft Office software.
• Ability to type 40 words per minute.

Nice To Haves

• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting.
• Knowledge of medical terminology.

Responsibilities

• Provide quality customer service to patients, families, visitors, and medical staff.
• Establish and maintain an environmental control plan.
• Coordinate materials management for the department.
• Assist in monitoring clinic activities.
• Supervise clerical activities.
• Handle business functions including reception, scheduling, and registering patients.
• Secure appropriate patient information and ensure registration data accuracy.
• Validate insurance eligibility and enter information into systems.
• Collect co-pay and assist with financial counseling and clearance.

Benefits

• $1,000 Sign On Bonus for offers accepted by November 30, 2025.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees