Patient Access Representative, PRN

Mercy Hosptial • Lebanon, MO

395d

About The Position

The Patient Access Representative at Mercy Hospital Lebanon serves as the first point of contact for patients, embodying the hospital's mission of compassionate care and exceptional service. This role involves facilitating patient entry into the facility through scheduling, registration, benefit verification, and financial clearance, while ensuring accurate patient data is recorded. The representative must maintain a high standard of customer service and possess strong attention to detail, particularly regarding insurance and medical guidelines.

Requirements

• 1-3 years of clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college is helpful.
• Ability to communicate effectively both orally and in writing.
• Strong organizational skills and attention to detail.
• Ability to work under stress and meet deadlines.

Nice To Haves

• Experience with various computer systems.
• Ability to use a 10-key calculator and computer keyboard.

Responsibilities

• Serve as the first point of contact for patients, providing exceptional customer service.
• Facilitate scheduling, registration, benefit verification, and financial clearance for patients.
• Ensure accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and accreditation agencies.
• Communicate effectively with patients, physicians, and hospital staff.

Benefits

• Comprehensive health, vision, and dental coverage from day one.
• Paid Time Off (PTO).
• Tuition reimbursement.
• Employer-matched retirement funds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED