Patient Access Representative (Per Diem)

Advocate Aurora Health • Chicago, IL

243d • $20 - $30

About The Position

The Patient Access Representative (Per Diem) position at Advocate Trinity Hospital involves performing various duties related to patient registration and access services. The role requires a commitment to customer service and adherence to the hospital's standards. The representative will work part-time, primarily during the second shift, and will be responsible for greeting patients, providing information about services, and ensuring accurate registration and insurance verification. The position also involves collecting patient information, managing financial counseling, and maintaining compliance with regulations.

Requirements

• High School Diploma.
• 2 years of experience in Patient Access or related fields such as general physician office support, billing office, insurance office, hospitality, or call center.
• Intermediate math skills acquired through classroom work or work experience.
• Typing speed of 25 WPM.
• Basic understanding of web-based systems and proficiency in data entry.

Responsibilities

• Greet and acknowledge all patients and family members in a welcoming and prompt manner.
• Introduce the patient to services and explain what they can expect while under care.
• Provide information on the likely time spent in the service area, including registration and clinical service time.
• Explain the nature of work and the importance of demographic, socio-economic, and financial information.
• Collect appropriate out-of-pocket expenses in accordance with policy.
• Use electronic systems to confirm insurance coverage and discuss findings with patients.
• Screen uninsured patients for urgent status and follow charity procedures.
• Notify relevant parties about uninsured patients or those with specific insurance types.
• Maintain knowledge of computer software programs to verify eligibility.
• Ensure accurate entry of patient demographic and insurance information in the ADT system.
• Participate in departmental team building activities and in-services.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match.
• Educational Assistance Program.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED