Patient Access Representative - Patient Registration (Days)

Tanner Health System • Carrollton, GA

92d

About The Position

Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review. Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient facing, and bedside functionality.

Requirements

• High School Diploma or GED.
• Excellent public relations skills.
• Ability to make independent decisions and use sound judgment.
• One year of previous customer service experience preferred.
• Knowledge of ICD-9 and CPT-4 coding techniques preferred.
• Knowledge of medical terminology preferred.
• Ability to interact and work well as part of a team.
• Ability to comprehend and apply a large variety of operating procedures.
• Ability to organize for maximum time utilization and productivity.
• Ability to work effectively in high stress situations.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Exhibit flexibility through availability to work hours and days outside of normal shifts.
• Some college coursework preferred.

Responsibilities

• Registers patients following department's standards, policies and procedures, focused on consistently efficient throughput and the overall patient experience.
• Enters required patient data in the system, with emphasis on accuracy of demographic data and financial information.
• Validates all insurance through the appropriate eligibility system and ensures COB (Coordination of Benefits) validation.
• Reviews data entry to ensure all payor mnemonics utilized match electronic or phone eligibility obtained.
• Ensures that all pre-certifications authorizations are completed or updated within specified time frames.
• Ensures all registration related signature capture is completed.
• Ensures all relevant payment liability forms are completed consistently & compliantly.
• Enters data & comments in the designated HIS fields for timely and accurate follow up.
• Creates patient estimates based on scheduled or walk-in services.
• Requests payment of patient liabilities based on estimate or eligibility response.
• Performs the cashier function for all patients registered.
• Consistently focuses on maximizing resources and time for patient throughput.
• Remains flexible to provide float support for all PAS operational areas.
• Assists patients with medical records requests.
• Partners with case management and nursing services to ensure accurate patient placement.
• Exhibits a culture of operational excellence through personal ownership in process efficiency.
• Maintains a working knowledge of department and facility policies and procedures.
• Demonstrates a positive attitude toward all THS customers.
• Maintains confidentiality of all patient data and medical information.
• Distinguishes and responds correctly to certain disaster or emergency situations.
• Performs other tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees