Patient Access Representative - Orthopedics Mammoth

MAMMOTH HOSPITAL • Mammoth Lakes, CA

3d • $22 - $31 • Onsite

About The Position

The Patient Access Representative is responsible for professional and efficient operation of the admission/ registration process in one or more patient access areas. Performs a variety of patient access functions related to patient admission and discharge including: appointment scheduling, patient registration, insurance verification, and point of service collections. Demonstrates a basic understanding of the revenue cycle. What You'll Do: Opens/closes front desk according to current procedures. Greets all patients in a courteous and timely manner. Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary. May operate the switchboard for answering and transferring telephone calls, routine inquiries, and make necessary connections on the overhead paging system. Schedules patient appointments using computerized scheduling system. Upon patient admission, verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed. Enters and/or updates patient information in computerized hospital information systems. Who You Are: Excellent communicator Detail oriented Good interpersonal skills Strong customer service skills

Requirements

• Excellent communicator
• Detail oriented
• Good interpersonal skills
• Strong customer service skills
• High school diploma or equivalent required, Associates degree preferred.
• Minimum of one-year experience in hospital registration or admitting preferred.
• Good telephone etiquette.
• Computer skills required: Typing 30-45 WPM.
• Competent with Microsoft Office and Outlook.
• Previous use of multi-line phones, fax and copy machine(s) preferred.

Nice To Haves

• Associates degree
• One-year experience in hospital registration or admitting
• Previous use of multi-line phones, fax and copy machine(s)

Responsibilities

• Opens/closes front desk according to current procedures.
• Greets all patients in a courteous and timely manner.
• Answers multi-line telephone; takes clear, detailed, and legible messages and transfers calls to appropriate department when necessary.
• May operate the switchboard for answering and transferring telephone calls, routine inquiries, and make necessary connections on the overhead paging system.
• Schedules patient appointments using computerized scheduling system.
• Upon patient admission, verifies that patient demographic and insurance information is current and correct and that required forms are completed and signed.
• Enters and/or updates patient information in computerized hospital information systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees