Patient Access Representative / Medical Receptionist - Oakview (8:30a - 5:00p)

OrthoNebraska•Omaha, NE

3d•Onsite

About The Position

OrthoNebraska creates the inspired healthcare experience all people deserve by giving people a direct path to personalized care and life-enhancing outcomes. With a focus on safety and people, we set the bar high in providing high-quality care with an unmatched experience. Our team members are critical to our success and growth and are rewarded for their dedication and hard work. IF this sounds like the type of team and environment you want to be a part of apply today! Position Summary: The Patient Access Representative, serves as the patient's first impression of OrthoNebraska. We are looking for an individual who can provide top-notch service, in a fast-paced environment and exceed the expectations of our patients. Some primary functions of this role include, but are not limited to, accurate entry of patient information into the chart, insurance verification, scheduling future appointments and the collection of upfront payments.

Requirements

High School diploma or equivalent required.
2+ years of customer service-related experience, required.
Understanding the revenue cycle is preferred.
Proficient with the use of an Electronic Medical Record and/or a background utilizing computer software programs in the workplace.
Interpersonal skills required for this role include welcoming personality, customer service focus, empathetic, positive and professional image, team player, strong communication skills, critical thinking skills, adaptability, and flexibility.
Must be able to pass background check.
We also conduct pre-employment physical and drug testing.
Any job offer will be contingent upon successful completion of a pre-employment physical with a drug screen, background check and obtaining active licensures per job requirements.

Nice To Haves

2+ years prior healthcare experience, preferred.
2+ years experience working in a fast-paced environment preferred.

Responsibilities

Always provide exceptional customer service by placing the patients' needs above all else.
Utilization of multiple computer software programs, simultaneously.
Preregistration of patient charts, prior to service
Insurance verification for eligibility
Collect copayments and patient balance payments, in a professional manner.
Enter patient demographic and insurance information into the Electronical Medical Record efficiently and accurately
Check in patient in an efficient, complete, and personalized manner.
Schedule appointments accurately with patient convenience as a priority.
Leave a lasting impression that differentiates OrthoNebraska from other organizations.
Assist patients with wayfinding within our campus.
Assist patients with paperwork, when necessary.
Maintain confidentiality and demonstrate respect for patient rights.
Regularly attend and actively participate in team meetings, which may be held outside of normal business hours.
Comply with safety activities, policies and procedures and regulatory requirements such as OSHA and The Joint Commission.
Team member is responsible for all other duties as assigned.