Patient Access Representative Lead

UnitedHealth Group • Fridley, MN

104d • $20 - $35 • Onsite

About The Position

As a Patient Access Representative Lead at Optum, you will provide essential support to the Allina Health account, directly impacting health outcomes by connecting individuals with necessary care and resources. Your role will involve greeting patients, managing the registration process, and ensuring a smooth experience for those seeking healthcare services. You will work in a culture that values diversity and inclusion, with opportunities for career development and making a significant impact on community health equity.

Requirements

• 2+ years of customer service experience in a healthcare, retail, food service, bank/office settings, call center, or other settings that engages with customers
• 1+ years of revenue cycle experience in a healthcare/hospital setting (clinic/hospital registration, scheduling, prior authorization, insurance verification, medical billing and follow up, benefits eligibility, etc.)
• Intermediate level of proficiency with Microsoft Office products
• Ability to work from 2:30pm - 11:00pm Monday-Friday
• Ability to work weekends on-call on a rotational basis
• Must be 18 years of age or older

Nice To Haves

• Epic Experience
• Experience with electronic medical records

Responsibilities

• Greets and welcomes patients in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete the registration process
• Obtains signatures from patients as needed
• Directs patients to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts and in assigned work queues
• Uses resources, tools and procedures to complete registration for complex accounts
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects on patient financial obligations
• Handles complex questions as needed
• Screens and approves patients for financial assistance programs, and provides financial counsel as needed
• Provides technical or functional direction for employees
• Assists patients in completion of request for information forms and submits to appropriate department
• Provides customer service for inbound and outbound telephone calls
• Collaborates with leaders to ensure the team operations are staffed and working effectively and coordinates the workflow among the employees
• Identifies and brings forward trends to leadership related to daily site activities
• Exhibits behaviors and expectations that are consistent with leadership roles
• Completes Quality Audits as assigned per department guidelines
• Participates in the orientation and training of employees and provides feedback to leadership
• Participates in on-call rotation as defined by site
• Assists and supports team in all roles
• Other duties as assigned

Benefits

• $3,000 sign-on bonus for external applicants
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed