Patient Access Representative Lead - Admitting

CHRISTUS Health • Alamogordo, NM

115d

About The Position

Admit patients to hospital, assuring that all hospital policies and procedures are observed. Prepares pre-admission and admitting forms, assigns rooms, and facilitates room transfers as necessary. Verifies insurance benefits assigned to hospital and explains financial requirements to patient or patient representative.

Requirements

• High school diploma or equivalent required.
• Associates degree in Business or Healthcare Administration preferred.
• Excellent written and verbal communication skills.
• Excellent time management and organizational skills.
• Demonstrated advanced computer skills with various software programs, such as Microsoft Outlook, Word, Excel and other department specific programs.
• Perform Mathematical calculations proficiently.
• Must be able to follow detailed instructions and perform repetitious tasks.
• Must be able to type 45 wpm.
• Must be able to interpret and analyze data.
• Computer basic keyboard skills, telephone skills and general knowledge of office machines including printers, copier, scanner, and credit card machines required.
• Must be able to demonstrate customer, team, and interdepartmental orientation based on CQI principles.

Nice To Haves

• Two years of experience in hospital registration or comparable position required.
• Bilingual (English/Spanish) preferred.
• Knowledge of basic medical terminology and insurance carriers required.

Responsibilities

• Perform all functions necessary to accomplish the admission/registration of patients including insurance verification, certification/authorization of service, financial assessments, and collections.
• May be assigned to work variable areas; may include general inpatient/outpatient admission/registration office, emergency room registration, clinic registration, ancillary registration, or pre-admission/registration.
• Work cooperatively with management, all revenue cycle, and hospital associates.
• In collaboration with Management assists with staff development and performance improvement including monitoring work flow, initiating staffing changes and directing work tasks as necessary to manage fluctuating volumes.
• Will identify through quality review processes staff counseling, educational, and mediation needs.
• In the absence of manager, will serve as a point of primary contact for patient complaints/customer issues; initiates downtime; represents the department at scheduled meetings as needed.
• Will serve as trainer/mentor for new hires and provides progress reports to department management team.
• Also, perform other duties as assigned.

Benefits

• Certified Healthcare Access Associate (CHAA) certification through National Association of Healthcare Access Management required within 6 months of hire/transfer date.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED