Patient Access Representative - Iowa Heart Des Moines - Full Time

Trinity Health • West Des Moines, IA

106d

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you need medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers.

Requirements

• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• High School Diploma or equivalent.
• Computer experience required.
• Prefer at least one year of experience in the medical office setting.
• Knowledge of medical terminology desirable.
• Cardiovascular Medical Terminology class completion within 1 year of hire.

Responsibilities

• Greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery.
• Enters patient/guarantor information in the patient accounting system.
• Collects patient signatures on all appropriate forms and images/copies registration documents.
• Obtains and processes signed physician orders.
• Conducts online insurance eligibility/benefit verification on designated cases.
• Notifies patient/guarantor of charge estimates and collects patient liabilities.
• Refers appropriate cases to financial counseling for follow-up and consultation.
• Provides escort and directional support to patients, family members and visitors.
• Enhances the patient experience throughout all patient interactions.

Benefits

• Competitive compensation
• Full benefits package
• Opportunity for growth throughout the system

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees