Patient Access Representative III Surgery Scheduling (Travel Pearland, SE, Webster) M-F 8:30A-5:30P Bilingual Plus

Memorial Hermann Health System•Cape Girardeau, MO

1d•Onsite

About The Position

At Memorial Hermann, the Patient Access Representative III Surgery Scheduling position is responsible for mentoring other employees as a team leader, scheduling patient appointments, ensuring medical necessity compliance, verifying eligibility, and posting payments. The role requires some form of scheduling experience in either a clinic/ambulatory or hospital setting. While bilingual skills are a plus, they are not mandatory. The working hours are Monday to Friday, 8:30 AM to 5:30 PM, and the position involves travel to three locations: Pearland, Southeast, and Webster, as needed. The organization is committed to delivering high-quality, efficient care and creating exceptional experiences for both community members and employees, fostering an environment where employees feel cared for, heard, and valued.

Requirements

High school diploma or GED preferred
Three (3) years of experience in a hospital or medical business office setting
Ability to multi-task
Proficient typing/keyboarding skills
Some form of scheduling experience in either a clinic/ambulatory or hospital setting

Nice To Haves

Bilingual
Supervisory and/or leadership experience preferred

Responsibilities

Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
Obtains demographic, insurance and financial information from patient or guarantor.
Enters information in computer system with a high degree of accuracy.
Explains all required forms to the patient or guarantor and obtains the necessary signatures.
Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
Completes complex financial counseling including the review and submission of charity applications.
Identifies alternative resources for financial reimbursement.
Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
Posts payments in the computer system and generates the appropriate patient receipts.
Monitors, reviews and resolves patient account issues on assigned reports.
Performs account analysis and trending.
Completes quality review and monitors for process improvement opportunities.
Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
Completes thorough and accurate documentation.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.