Patient Access Representative III-PMs-LOH Assessment & Referral Center

Linden Oaks Hospital • Naperville Park District, IL

96d • $19 - $28

About The Position

The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

Requirements

• Associates Degree in Health Administration required.
• 2 years previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
• Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases and provide guidance to other representatives.
• Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
• Handle patient concerns and escalations, resolving issues effectively and providing assistance.
• Assist in training and mentoring newer patient access representatives and provide guidance on complex cases.
• Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.

Benefits

• Premium pay such as shift, on call, holiday and more based on an employee's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Career Pathways to Promote Professional Growth and Development.
• Various Medical, Dental, Pet and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program.
• Savings Plan.
• Health Savings Account Options.
• Retirement Options with Company Match.
• Paid Time Off and Holiday Pay.
• Community Involvement Opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree