Patient Access Representative III - Mental Health Crisis Services

Nevada System of Higher Education

75d • $19 - $28

About The Position

The Patient Access Representative III position at Evanston Hospital is a full-time role requiring 40 hours per week, with working hours from Monday to Friday, 8:00 AM to 4:30 PM. The role involves greeting and assisting patients during the registration process, performing advanced patient registration tasks, and handling complex patient registration scenarios. The representative will collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system, schedule patient appointments, and collaborate with insurance providers and billing teams to address insurance-related issues. Additionally, the representative will assist in training and mentoring newer staff and promote a positive patient experience.

Requirements

• Associates Degree in Health Administration required.
• 2 years of previous experience in patient access, healthcare administration, or a related field.

Nice To Haves

• Experience in a healthcare setting.
• Strong customer service skills.

Responsibilities

• Greet and assist patients in a courteous and professional manner during the registration process.
• Perform advanced patient registration tasks, including handling complex patient registration scenarios.
• Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
• Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients.
• Handle scheduling for specialized services and follow-up appointments.
• Verify patient contact information and confirm appointment details.
• Collaborate with insurance providers and billing teams to address insurance-related issues.
• Assist with resolving complex insurance verification cases.
• Provide patients with essential information about the registration and scheduling process.
• Handle patient concerns and escalations, resolving issues effectively.
• Assist in training and mentoring newer patient access representatives.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program
• Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree