Patient Access Representative II

Nevada System of Higher Education • Arlington Heights, IL

74d • $19 - $28

About The Position

The Patient Access Representative II position is located in Arlington Heights, IL, and is a part-time role requiring 24 hours per week. The working hours are from 9 am to 5:30 pm, with a schedule that rotates between Sunday to Thursday in one week and Monday, Tuesday, Friday, and Saturday in the next week, including rotating holidays. The role involves performing complete and accurate registration and/or admission functions across multiple access services areas to maximize reimbursement and ensure timely information to all providers and users of patient data.

Requirements

• High school diploma required; college degree preferred.
• Minimum 2 years of customer service work experience required.
• Minimum 1 year experience in a healthcare patient access department or hospital required.
• Previous healthcare experience with regulatory compliance, payer requirements, and HIPAA privacy and security requirements.
• Computer experience in a Windows environment required.
• Ability to navigate multiple computer software systems with accurate keyboard skills.
• Interpersonal communication skills necessary to interact with customers and physicians.
• Ability to work independently and multi-task in a high-stress environment.
• Detail-oriented with good analytical problem-solving skills.
• Ability to operate routine office equipment.
• Ability to transact payments at the time of service.

Nice To Haves

• Epic Registration and/or Scheduling experience preferred.
• Successful completion of NCH Patient Access Specialist I competencies required.

Responsibilities

• Perform complete and accurate registration and/or admission functions across multiple access services areas.
• Verify insurance requirements and obtain insurance benefits.
• Collect non-covered fees and register outpatients in multiple clinical and diagnostic locations.
• Interact with patients to collect and interpret required demographic, insurance, financial, and clinical data.
• Offer and schedule interpreter services for patients when necessary.
• Obtain and scan general consent for treatment and other appropriate documents.
• Interpret physician orders for completeness and compliance with regulations.
• Inform patients of registration processes and privacy notifications.
• Complete the Medicare Secondary Payer questionnaire and discuss potential deferral of services.
• Streamline check-in processes for pre-registered patients.
• Review physician’s orders for compliance with regulations.
• Ensure financial protocols and requirements are met.
• Refer patients to Financial Counselors for financial assistance options.
• Collaborate with internal and external customers to resolve third-party payer requirements.
• Maintain knowledge of insurance requirements and provide support to primary care practices.
• Utilize CPT and ICD codes and online payer resources.
• Meet monthly cash collection goals.
• Maintain registration accuracy with a score of 97% or higher.
• Log cash collected receipts and maintain balanced cash.
• Coordinate scheduling of service areas for patients requiring multiple tests.
• Assist patients with wayfinding and transport needs.
• Perform customer service standards by adhering to AIDET principles.
• Investigate and direct patient inquiries or complaints to appropriate medical staff.

Benefits

• Premium pay for eligible employees.
• Career Pathways to Promote Professional Growth and Development.
• Various Medical, Dental, Pet and Vision options.
• Tuition Reimbursement.
• Free Parking.
• Wellness Program.
• Savings Plan.
• Health Savings Account Options.
• Retirement Options with Company Match.
• Paid Time Off and Holiday Pay.
• Community Involvement Opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED