Patient Access Representative II

Sutter Health • San Francisco, CA

80d • $34 - $42

About The Position

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Requirements

• High School Diploma or General Education Diploma (GED).
• 1 year of recent relevant experience.
• General knowledge of patient access and financial counseling.
• Working knowledge of insurance and medical terminology.
• Knowledge of Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws.
• Time management skills.
• Ability to manage frequent in-person patient contacts.
• Demonstrated ability to work in multiple computer systems.
• Verbal and written communication skills.
• Active listening skills.
• Attention to detail and accuracy.
• Decision-making and problem-solving skills.
• Ability to work concurrently on various tasks in a diverse environment.
• Computer proficiency.

Responsibilities

• Greet patients and family members.
• Obtain and verify relevant information for patient registration.
• Register and financially clear patients for service delivery.
• Enhance patient experience through customer service interactions.
• Demonstrate knowledge of Sutter's Health system and service offerings.

Benefits

• Comprehensive benefits package.

What This Job Offers

• Education Level: High school or GED