Patient Access Representative II

SSM Health • Fond du Lac, WI

2d • Onsite

About The Position

It's more than a career, it's a calling. WI-St. Agnes Hospital Worker Type: Regular Job Highlights: Scheduling & Logistics: The position is fully onsite at Fond du Lac, Wisconsin Skills & Matching Criteria: Candidates must demonstrate friendliness, as this is a patient facing role. Productivity is required. Ability to multi-task is essential. Preference for candidates who enjoy being busy. Candidates must be comfortable answering phone calls. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Requirements

• Candidates must demonstrate friendliness, as this is a patient facing role.
• Productivity is required.
• Ability to multi-task is essential.
• Candidates must be comfortable answering phone calls.
• High School diploma/GED or 10 years of work experience
• One year experience
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Nice To Haves

• Preference for candidates who enjoy being busy.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• May review the work of others.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED