Patient Access Representative II (Emergency Department, 10-hr Rotating Shifts)

Stanford Health Care • Stanford, CA

19h • $33 - $37 • Onsite

About The Position

The Patient Access Services job is responsible for completing patient admissions/registration functions. Identifies patients' insurance coverage or existing financial resources to pay for medical care and services. Handles routine customer service inquiries and concerns. Processes necessary admission/registration paperwork and obtains necessary documents for billing and compliance requirements. The PAR II position is intended as an intermediate level position for individuals with a solid background in patient admitting/registration and a working knowledge of reimbursement requirements of healthcare payers. The expectation is that individuals will acquire the necessary job skills, knowledge, and other qualifications through on-the-job and/or formal training to advance to the Patient Access Representative level III.

Requirements

• High school diploma or GED equivalent.
• Two (2) years of progressively responsible and directly related work experience.
• Demonstrates knowledge as applicable with Epic, insurance websites, POS payment systems, web-based screening tools.
• Knowledge and understanding of Microsoft applications (Word, Excel, PowerPoint).
• Knowledgeable of medical terminology, eligibility and enrollment requirements for Medicare, Medi-Cal, Workers’ Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.).
• Experience resolving patient registration issues.
• Gain knowledge in speaking and writing effectively to patients and staff at all levels of the organization.
• Must be able to function in a dynamic environment with good critical thinking skills and possess the ability to appropriately handle complexity and stress within the changing needs of the patients, families and the health system.
• Ability to multi-task with attention to detail.
• Ability to complete work efficiently and problem solve with assistance.
• Ability to work well in a team environment.

Nice To Haves

• Bilingual preferred (English and Spanish).

Responsibilities

• Assures secure handling and accurate recording of payments collected at the point-of-service delivery.
• Applies customer service and health care coverage experience to assist a broad range of clients, patients and families as it relates to admitting/registration activities.
• In addition to handling routine/simple patient escalations and perform service recovery, a level II assists with complex patient admitting/registration, service escalations.
• Escalates any advanced or complex registrations to a more experienced team member.
• Participates in projects of moderate scope.
• Greets patients and begins the registration process. Maintains professional communication with various PAS staff, medical center staff, physicians, guests, and patients regarding the admitting/registration services rendered at Stanford Medical Center. Communication may consist of telephone correspondence, email, or in person contact.
• Meets weekly individual productivity and key performance indicators and standards while following planned priorities as set by the department leadership team.
• Provides excellent customer service to all individuals with whom the employee has contact.
• The specific job duties will be comprised of a combination of responsibilities for all areas of Patient Access Service operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED