Patient Access Representative II

Mass General Brigham • Boston, MA

1d • $18 - $25 • Hybrid

About The Position

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Requirements

• High School Diploma or Equivalent required
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Nice To Haves

• Knowledge of medical terminology and insurance verification procedures preferred.
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Responsibilities

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patietn questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED