Patient Access Representative II - St. Joseph Per Diem

Conifer Revenue Cycle Solutions • London, KY

417d

About The Position

The Patient Access Representative II is responsible for supporting departmental efficiencies through various tasks including scheduling, registration, patient pre-admission and admission, reception, and discharge functions. This role requires obtaining complete and accurate patient demographic information and employing compliant patient liability collection techniques before, during, and after the date of service.

Requirements

• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast-paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred
• Ability to perform essential job duties in at least two Patient Access service areas including ED.

Nice To Haves

• Some college coursework is preferred

Responsibilities

• Greeting customers and providing world-class customer service according to Conifer Standards of Care.
• Completing full patient registration at the date of service and adhering to financial and cash control policies and procedures.
• Explaining and securing hospital and patient legal forms such as Advance Directives and Consent for Treatment.
• Scanning Protected Health Information and creating patient information packets for upcoming hospital services.
• Assisting with scheduling diagnostic procedures and providing customers with appointment instructions.
• Educating patients about financial liabilities and employing compliant collection techniques.
• Performing hospital cash reconciliation and secured payment entry in adherence to financial policies.
• Securing medical necessity checks and verifying insurance benefits and eligibility.
• Completing assigned registration financial clearance activities and obtaining insurance authorizations for services.
• Assisting with scheduling and coordinating post-discharge care for patients.

Benefits

• Competitive benefits package
• Resources and incentives to redefine healthcare services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED