Patient Access Representative II - Experience Needed

Conifer Revenue Cycle Solutions-posted about 1 year ago

Full-time • Entry Level

Royal Palm Beach, FL

Insurance Carriers and Related Activities

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The Patient Access Representative II plays a crucial role in supporting departmental efficiencies within a healthcare setting. This position involves performing various tasks related to patient scheduling, registration, pre-admission, admission, reception, and discharge functions. The representative is responsible for obtaining accurate patient demographic information and employing compliant patient liability collection techniques throughout the patient care process.

Greeting customers following Conifer Standards of Care and providing world-class customer service.
Completing full patient registration at the date of service.
Adhering to financial and cash control policies and procedures.
Explaining and securing hospital and patient legal forms such as Advance Directives and Consent for Treatment.
Scanning Protected Health Information and creating patient information packets for upcoming hospital services.
Assisting with scheduling diagnostic procedures and providing appointment instructions to customers.
Educating patients about financial liabilities and employing compliant collection techniques.
Performing hospital cash reconciliation and secured payment entry in adherence to financial policies.
Verifying insurance, benefits, coverage, and eligibility for patients.
Completing assigned registration financial clearance work lists and obtaining insurance authorizations for services.
Assisting with scheduling and coordinating post-discharge care for patients.

High School Diploma or GED required.
0 - 1 year in a Customer Service role.
0 - 1 year administrative experience in a medical facility or health insurance preferred.
Some college coursework is preferred.
Minimum typing skills of 35 wpm.
Demonstrated working knowledge of PC/CRT/printer.
Knowledge of function and relationships within a hospital environment preferred.
Customer service skills and experience.
Ability to work in a fast-paced environment.
Ability to receive and express detailed information through oral and written communications.
Course in Medical Terminology required.
Understanding of Third Party Payor requirements preferred.
Understanding of Compliance standards preferred.

Experience in at least two Patient Access service areas including Emergency Department (ED).
Ability to interpret physician orders and medical terminology.

Competitive benefits package
Resources and incentives for career advancement

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Patient Access Representative II - Experience Needed

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