Patient Access Representative I

SSM Health • St. Charles, MO

5d

About The Position

It's more than a career, it's a calling. MO-SSM Health St. Joseph Hospital - St. Charles Worker Type: Regular Job Highlights: Location: SSM Health St. Joseph Hospital - St. Charles will include other sites Schedule: Varying hours between 4:45am - 11pm, 5 - 8 hour shifts per week, to include 1 weekend rotation per month Qualifications: Excellent customer service skills, proficiency with EHR and patient registration systems, and knowledge of medical terminology and insurance verification. What Makes This Role Unique This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding. Why Join SSM Health You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer: Sign on Bonus for external hires. Competitive pay and benefits Career development opportunities within a large, integrated health system Supportive leadership and a collaborative team environment Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional. Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Requirements

• High School diploma/GED or 10 years of work experience
• No experience required
• Excellent customer service skills, proficiency with EHR and patient registration systems, and knowledge of medical terminology and insurance verification.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
• Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED