Patient Access Representative I - St. Joseph
About The Position
JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned. Greeting customers following Conifer Standards of Care, provides world-class customer service, executes reception/basic demographic Quick Registration data entry, places & verifies patient armbands, completes patient demographic forms, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.). Answers inbound & outbound phone calls, performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols. Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!
Requirements
- Minimum typing skills of 35 wpm
- Demonstrated working knowledge of PC/CRT/printer
- Customer service skills and experience
- Ability to work in a fast paced environment
- Ability to receive and express detailed information through oral and written communications
- Course in Medical Terminology required
- Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.
- Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.
- High School Diploma or GED required
- 0 – 1 year in a Customer Service role.
Nice To Haves
- Knowledge of function and relationships within a hospital environment preferred
- Understanding of Third Party Payor requirements preferred
- Understanding of Compliance standards preferred
- 0 – 1 year administrative experience in medical facility, health insurance, or related area preferred
- Some college coursework is preferred
Responsibilities
- Greeting customers following Conifer Standards of Care
- Provides world-class customer service
- Executes reception/basic demographic Quick Registration data entry
- Places & verifies patient armbands
- Completes patient demographic forms
- Adheres to financial & cash control policies & procedures
- Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)
- Answers inbound & outbound phone calls
- Performs private branch exchange (PBX) telephone system operator functions in adherence to Hospital policies & protocols
- Scan Protected Health Information
- Create and file patient information packets/folders for upcoming Hospital services
- Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors.
- Resolves Physician's office and Patient issues.
- May experience extreme patient volumes and uncooperative Patients.
Benefits
- Medical, dental, vision, disability, and life insurance
- Paid time off (vacation & sick leave) – min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.
- 401k with up to 6% employer match
- 10 paid holidays per year
- Health savings accounts, healthcare & dependent flexible spending accounts
- Employee Assistance program, Employee discount program
- Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
