Patient Access Representative I

Medical University of South Carolina

7d

About The Position

Under direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Requirements

• High school diploma or equivalent (GED)
• 1 year of customer service experience

Nice To Haves

• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Supports inpatient telehealth consults
• Triages site requests according to established algorithms
• Answers questions, resolving issues and referring to appropriate clinical team for issues as necessary
• Assists with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care
• Performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information
• Follows established protocols needed to ensure accurate Telehealth billing
• Processes patient preadmission and admission demographic and insurance data
• Functions as a liaison between registration, clinical staff and the telehealth sites
• Displays highest level of customer service, attentiveness, and consideration possible in all areas

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees