Patient Access Representative I- Mount Sinai Brooklyn - Surgical Services - Part-time - 0.6 FTE - Day

Mount Sinai Health System•Brooklyn, NY

1d•Onsite

About The Position

Obtains complete and accurate demographic and insurance data by interviewing the patient over the telephone and entering information in the Eagle System. Answers phones efficiently, providing timely, and courteous access into the system.

Requirements

High School Diploma or Equivalency
Must have knowledge of Epic Optime and Onbase surgical scheduling systems.
Knowledge of Surgical scheduling, indexing and presurgical testing appointments.
Familiar with the third-party Insurance verification process and regulations.
Computer skills required

Responsibilities

Listens closely to all the customers’ requests and concerns and follow through appropriately
Verifies the patient’s insurance coverage and if necessary secure additional information from the physician or patient; evaluate patients Medicaid status (if appropriate)
Copies and distributes OR schedule to designated areas
Notifies patient/physician of insurance pre-certification requirements
Notifies appropriate areas of all cancellations of admissions, surgeries, and pre-testing
Computer literacy and knowledge a must
Consistent accuracy in data entry a must
Refers to Supervisor on all the cases that do not meet BIMC standards for patient access clearance
Demonstrate an ability to organize and achieve quality performance in new routines, procedures, and skill
Demonstrate an ability to assemble and maintain records appropriately in order to increase the overall efficiency to maximum potential
Consistently demonstrates the ability to recognize, establish and deal with priorities
Maintains accurate filing system for pre-admissions, admissions, and ambulatory surgery materials
Possesses knowledge of third-party insurance requirements as relates to in-patient, ambulatory surgery admissions
Processes and submit completed accounts on a timely basis according to the departmental needs as required