Patient Access Representative I- Skokie, IL

Nevada System of Higher Education•Skokie, IL

11d•$20 - $29•Hybrid

About The Position

Inbound Call Center Representative/Patient Access Representative I Position Highlights: Sign on bonus: N/A Position: Inbound Call Center Representative/Patient Access Representative I Location: Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period Full Time: Hours: Monday-Friday: Between 7:45 AM- 5:45 PM Half day Saturday: 9:00-1:15 PM

Requirements

High School Diploma or equivalent (required)
One year of customer service experience (required)
Inbound call center experience (required)
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes

Nice To Haves

Associates or Bachelor's Degree (preferred)
Healthcare experience (preferred)
Prior scheduling (preferred)

Responsibilities

Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to privacy (HIPAA) guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients’ needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment