Patient Access Representative I ED, Per Diem Evening (3pm - 11:30pm)

Huntington Hospital, NY•Pasadena, CA

1d•$25 - $27•Onsite

About The Position

Expectations: Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health. When you join the Huntington Health team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.

Requirements

High school diploma or equivalent required.
Minimum 1 year Customer Service experience required.
Typing 35 wpm required.
Must pass competency tests on a regular basis.
Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

Nice To Haves

Associate Degree/College Diploma in Hospital Administration or equivalent preferred.
Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

Responsibilities

Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services
Scheduling
Pre-registration
Financial clearance
Referrals
Authorizations
Financial counseling
Patient arrival & registration
Understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility
Provide patient estimates
Determine patient liability and secure cash deposits (co-pays, deductibles, cash packages)
Provides superior customer service through all personal and professional interactions with all customers within Huntington Health