Patient Access Representative I

Endeavor Health•Skokie, IL

21h•$20 - $29

About The Position

The Patient Access Representative I is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

Requirements

Associates Degree Health Administration Required
Previous experience in patient access, healthcare administration, or a related field is preferred.
And Experience using patient registration and scheduling systems.

Responsibilities

Greet and assist patients in a courteous and professional manner during the registration process.
Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system.
Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times.
Verify patient contact information and confirm appointment details.
Verify patient insurance coverage and eligibility, confirming the accuracy of policy information.
Collaborate with insurance providers and billing teams to address insurance-related issues.
Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options.
Ensure clear and effective communication with patients to address their questions and concerns.
Review and verify patient registration data and insurance information to ensure accuracy.
Address discrepancies or errors in patient access records promptly and collaborate with the team to resolve issues.
Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service.
Help patients feel comfortable and informed during the registration and scheduling process.