Patient Access Representative I

Medical University of South Carolina • Town of Mount Pleasant, NY

5d • Onsite

About The Position

MUSC Children’s After Hours and Specialty Clinics, we are a pediatric outpatient clinic that falls under the Shawn Jenkin’s Children’s Hospital at MUSC. During the day, we host a variety of pediatric subspecialists such as pediatric orthopedics, cardiology, and pulmonary, only to name a few. In addition to that, we provide a walk-in After Hours Care, which is a direct extension of our pediatric emergency department to serve our community during the hours when most pediatricians are closed. This position requires variable shifts of day, evening, weekend and holiday coverage. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type Regular Cost Center CC000253 CHS - After Hours & Specialty Clinics - Mt Pleasant (Offsite) Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Job Description

Requirements

• Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.
• Collects Co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Position also involves customer service, message distribution, ancillary scheduling and referrals management.
• Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees