Main Patient Access Representative I, Days 7am-3:30pm, Rotating Weekends

Trinity Health

About The Position

Performs outpatient and inpatient registrations including financial clearance tasks and functions. Collects patient financial liability payments, provides general information to hospital users, patients, families, and physician offices. Ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals. Provides excellent patient focused customer service and communicates effectively to service delivery areas to maximize patient flow and customer service. WHY CONSIDER US? REFERRAL BONUS AVAILABLE! DAILY PAY! OVERTIME AVAILABLE! BENEFITS AVAILABLE ON DAY ONE! TUITION ASSITANCE! AMPLE OPPORTUNITIES FOR GROWTH! WHAT IT TAKES TO SUCCEED: High energy Work well in high volume environment Aligning to the Trinity Health Mission, Vision, and Core Values Essential Functions Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. Work Focus: Researches, collects & analyzes information. Identifies opportunities, develops solutions, & leads through resolution. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Responsible for distribution of analytical reports. Process Focus: Utilizes multiple system applications to perform analysis, create reports & develop educational materials. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized. Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Data Management & Analysis: Research & compiles information to support ad-hoc operational projects & initiatives. Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making. Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts. Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Requirements

High school diploma or equivalent.
HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
High energy
Work well in high volume environment
Aligning to the Trinity Health Mission, Vision, and Core Values

Nice To Haves

Medical terminology required & knowledge of diagnostic & procedural coding
Insurance verification with the ability to explain benefits, secure necessary authorizations

Responsibilities

Performs outpatient and inpatient registrations including financial clearance tasks and functions.
Collects patient financial liability payments
Provides general information to hospital users, patients, families, and physician offices.
Ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications and referrals.
Provides excellent patient focused customer service and communicates effectively to service delivery areas to maximize patient flow and customer service.
Researches, collects & analyzes information.
Identifies opportunities, develops solutions, & leads through resolution.
Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience.
Responsible for distribution of analytical reports.
Utilizes multiple system applications to perform analysis, create reports & develop educational materials.
Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.
Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge.
Research & compiles information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision making.
Leverages program & operational data & measurements to define & demonstrate progress, ROI & impacts.
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.