Patient Access Representative I- Full Time- Days-Hackettstown Medical Center & Newton Medical Center

Atlantic Health System•Hackettstown, NJ

About The Position

Patient Access Representative Responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. Participates in Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution. The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system Securing accurate information, Interpreting and communicating patient responsibility Obtaining accurate patient identification is essential for the financial and operational success of the organization Greeting customers with a smile and address customers by name in a courteous, respectful and professional manner Attempting to resolve customer questions and concerns Adapting to changes in the work environment Meeting shift expectations Handling challenging customers Obtains and verifies patient information for registration Maintains contact with third-party payers to determine reasons for outstanding claims and communicates to facilitate speedy payment of claims Requests payment of financial dues from patient or guarantors Obtains federally required and hospital related consents in a timely manner Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system. Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA) and works in various patient settings and locations Performs other related duties as assigned

Responsibilities

patient-facing registration
information collection
validation
requisitioning of orders and services
Insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork
Ensuring compliance with regulatory requirements and hospital policies and protocols
Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution
Securing accurate information
Interpreting and communicating patient responsibility
Obtaining accurate patient identification
Greeting customers
Attempting to resolve customer questions and concerns
Adapting to changes in the work environment
Meeting shift expectations
Handling challenging customers
Obtains and verifies patient information for registration
Maintains contact with third-party payers
Requests payment of financial dues from patient or guarantors
Obtains federally required and hospital related consents in a timely manner
Reconciles daily bank bags and posts dues collected and/or data entry or charge codes within the financial system
Ensures compliance with Health Insurance Portability and Accountability Act (HIPAA)
Performs other related duties as assigned

Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
Life & AD&D Insurance.
Short-Term and Long-Term Disability (with options to supplement)
403(b) Retirement Plan: Employer match, additional non-elective contribution
PTO & Paid Sick Leave
Tuition Assistance, Advancement & Academic Advising
Parental, Adoption, Surrogacy Leave
Backup and On-Site Childcare
Well-Being Rewards
Employee Assistance Program (EAP)
Fertility Benefits, Healthy Pregnancy Program
Flexible Spending & Commuter Accounts
Pet, Home & Auto, Identity Theft and Legal Insurance