Patient Access Representative I

Mass General Brigham • Boston, MA

3d • $17 - $25 • Onsite

About The Position

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Summary Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions.

Requirements

• High School Diploma or Equivalent required
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred
• Knowledge of medical terminology and insurance verification procedures preferred.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail and problem-solving abilities.
• Basic computer proficiency.

Nice To Haves

• Knowledge of medical terminology and insurance verification procedures preferred.
• Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Responsibilities

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies/procedures to patients
• Process payments and provide receipts
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED