Patient Access Representative I
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Summary Responsible for accurately collecting, verifying, and documenting patient demographic and insurance information to support patient care and billing processes. This role serves as a key point of contact for patients and families, ensuring a positive and professional experience while facilitating efficient access to services.
Requirements
- Strong attention to detail and accuracy in data entry
- Ability to handle sensitive information with confidentiality and professionalism
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills with the ability to resolve issues independently
- Basic computer proficiency (Microsoft Office, EMR systems, etc.)
- High School Diploma or Equivalent required
- experience in a healthcare setting, with a focus on patient access and registration 2-3 years required
- Knowledge of medical terminology and insurance verification procedures.
- Strong customer service skills, including the ability to resolve customer complaints and issues in a professional manner.
- Excellent communication skills, both written and verbal.
- Ability to work well in a fast-paced environment.
- Ability to work effectively in a team-oriented setting.
Responsibilities
- Greet patients and families in a professional, courteous, and welcoming manner
- Accurately collect, verify, and enter patient demographic and insurance information into the electronic medical record (EMR)
- Verify insurance eligibility, benefits, and pre-authorization requirements prior to services
- Ensure completeness and accuracy of all patient registration information to support billing and compliance requirements
- Obtain required signatures for consent, financial responsibility, and authorization forms
- Identify and resolve insurance discrepancies, eligibility issues, and billing-related concerns
- Provide clear communication to patients regarding registration, insurance, and financial processes
- Maintain a high level of customer service, addressing patient questions and concerns in a timely and professional manner
- Adhere to all HIPAA regulations and maintain strict patient confidentiality
- Collaborate with clinical staff, billing teams, and other departments to ensure seamless patient access and workflow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
