Patient Access Representative I
About The Position
Join Cleveland Clinic Avon Hospital and experience world-class healthcare at its best. Avon Hospital provides state-of-the-art healthcare to all its patients and is a proud Magnet Hospital awarded by the American Nurses Credentialing Center. This designation is the highest honor an organization can receive for professional nursing practice. Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will pre-register and greet patients as well as verify information and collect copays. You are the first person the patient will interact with once they are through security, and you will set the tone for how the visit goes. A caregiver in this role works nights from 11:00 p.m. - 7:30 a.m. with weekend and holiday requirements.
Requirements
- High School Diploma OR GED and two years of experience in a customer-facing role with in person or phone contact
- OR an Associate's Degree and one year of experience
- OR a Bachelor's Degree
- Knowledge of medical terminology OR completion of course within year of hire
- Basic PC software application knowledge and ability to use multiple data systems
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to work with physical records or operate a computer or other office equipment.
- In some locations, ability to travel throughout the hospital system.
- In some locations ability to move up to 25 lbs.
- Follows standard precautions using personal protective equipment as required.
Responsibilities
- Perform registration and obtain information about demographics, insurance, medical and financial.
- Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.
- Function as a Super User and act as a resource for training of new caregivers.
- Provide registration and cash collection access in Epic.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
