Patient Access Representative I- Skokie, IL

Endeavor Health•Skokie, IL

6d•$20 - $29•Onsite

About The Position

Inbound Call Center Representative/Patient Access Representative I Position Highlights: Sign on bonus: N/A Position : Inbound Call Center Representative/Patient Access Representative I Location : Skokie, IL Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period Full Time: Hours : Monday-Friday: Between 7:45 AM- 5:45 PM Half day Saturday: 9:00-1:15 PM What you will do: Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC) Schedule appointments, procedures, and events at our NorthShore locations Register and verify insurance eligibility, informing the patients of their financial responsibility Promote key initiatives for Patient Access Center and NorthShore (i.e. online services) Adhere to privacy (HIPAA) guidelines when speaking with patients and families Route calls to correct administrative and clinical departments after assessing patients’ needs Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( www.endeavorhealth.org ) to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

Requirements

High School Diploma or equivalent (required)
One year of customer service experience (required)
Inbound call center experience (required)
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes

Nice To Haves

Associates or Bachelor's Degree (preferred)
Healthcare experience (preferred)
Prior scheduling (preferred)

Responsibilities

Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to privacy (HIPAA) guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients’ needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment