Patient Access Representative I - PRN

Conifer Revenue Cycle Solutions • Tacoma, WA

108d • $20 - $25

About The Position

Responsible for duties in support of departmental efficiencies which may include: greeting customers following Conifer standards of care, providing world-class customer service, answers inbound & outbound calls, performs PBX operations, executes reception/basic demographic quick registration data entry, and thoroughly explaining and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of Services, Consent for Treatment, Important Message from Medicare, EMTALA, etc.).

Requirements

• High School Diploma or GED required
• 0 - 1 year in a Customer Service role
• 0 - 1 year administrative experience in medical facility, health insurance, or related area preferred
• Some college coursework is preferred
• Minimum typing skills of 35 wpm
• Demonstrated working knowledge of PC/CRT/printer
• Knowledge of function and relationships within a hospital environment preferred
• Customer service skills and experience
• Ability to work in a fast paced environment
• Ability to receive and express detailed information through oral and written communications
• Course in Medical Terminology required
• Understanding of Third Party Payor requirements preferred
• Understanding of Compliance standards preferred

Responsibilities

• Greeting customers following Conifer Standards of Care
• Provides world-class customer service
• Executes reception/basic demographic Quick Registration data entry
• Places & verifies patient armbands
• Completes patient demographic forms
• Adheres to financial & cash control policies & procedures
• Thoroughly explains and secures Hospital & patient legal forms
• Answers inbound & outbound phone calls
• Performs private branch exchange (PBX) telephone system operator functions
• Scans Protected Health Information
• Creates and files patient information packets/folders for upcoming Hospital services

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program
• Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance

What This Job Offers

• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED