Patient Access Representative I or II - Call Center

HealthPoint•Renton, WA

50d•$22 - $29•Onsite

About The Position

HealthPoint has Patient Access Representative - Call Center openings at our Administrative office in Renton, WA. Competitive compensation with other healthcare originations. No experience - we offer on the job training! APPLY TODAY!! Would you like to have a career that makes a daily difference in people's lives? Do you want to be part of a caring, respectful, diverse community? If you answered yes to these questions, keep reading! HealthPoint is a community-based, community-supported and community-governed network of non-profit health centers dedicated to providing expert, high-quality care to all who need it, regardless of circumstances. Founded in 1971, we believe that the quality of your health care should not depend on how much money you make, what language you speak or what your health is, because everyone deserves great care. Position Summary: The Patient Access Representative is responsible for performing, telephonic patient appointment scheduling, patient pre-registration, confirming appointments, and computer data entry. Provides excellent customer service to patients and clinical staff. Compensation is dependent on skills and experience.

Requirements

High school diploma or equivalent required.
Proof of vaccination for COVID-19 is required, prior to start. HealthPoint does not accept the Johnson & Johnson COVID-19 vaccine as proof of vaccination. If you have received the Johnson & Johnson vaccine, we ask that you provide documentation demonstrating proof of an alternate COVID vaccine or vaccine series. All new employees are also required to show proof of immunizations and/or immunity to MMR (measles, mumps, rubella), Varicella, annual Influenza and TB QuantiFERON Gold Titer. Additionally, if you work in a HealthPoint clinic, Tdap (within last 10 years) is required. Hepatitis B. is required for clinical employees with potential exposure to blood/blood products. All immunizations are a condition of employment. Upon hire, employees must provide proof of their immunizations and/or immune titer results prior to starting or no later than their fifth (5) business day of employment.

Nice To Haves

Associates or technical degree/certificate preferred. Bachelor's degree desired.
One to two years' experience in a fast-paced customer service and/or a process-driven workplace preferred.
Bilingual skills (ideally in Spanish, Somali, Arabic, Dari, Punjabi, Hindi or Russian) desired.
Intermediate level of Word, and Outlook required as well as other related scheduling software.

Responsibilities

Ensure patient needs and requests are handled efficiently by performing telephonic patient scheduling.
Schedule patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients according to HealthPoint procedures.
Perform patient pre-registration including accessing and updating patient information as indicated
Perform data entry and appointment confirmation.
Maintain schedule accuracy for maximum patient flow.
Follow established procedures for answering and screening incoming appointment-related telephone calls, scheduling interpreters, and directing calls to appropriate staff.
Maintain effective communication with back office staff and providers in all of the health centers as needed.

Benefits

Medical, Dental, and Vision for employees and their families/dependents
HSA, FSA plans
Life Insurance, AD&D and Disability Coverage
Employee Assistance Program
Wellness Program
PTO Plan for full-time benefited and part-time benefited employees. 0-.99 years of service accrual of 5.23 hours per pay period. (pro-rated accruals for part-time benefited employees)
Extended Illness Time Away of 40 hours (pro-rated for part-time benefited employees)
8 holidays and 3 floating holidays
Compassion Time Away up to 40 hours
Opportunity Time Off (extended time off for staff to invest in themselves) up to 8 weeks
Retirement Plan with Employer Match
Voluntary plans at a discount, such as life insurance, critical illness and accident insurance, identity theft insurance, and pet insurance.
Third Party Perks Discounted Movie Tickets, Travel, Hotels, and more
Development and Growth Opportunities