Patient Access Representative I - Full time, Days - Emergency Department - Morristown, NJ

Atlantic Health System • Morristown, NJ

105d

About The Position

The Patient Access Representative (PAR) plays a vital role in the patient and family experience, serving as an initial point of contact within our health system. This position is responsible for patient-facing registration and other associated tasks like information collection, validation, and requisitioning of orders and services. The PAR participates in insurance-related tasks including, but not limited to verification, collection of co-payments, and collection of associated paperwork. Ensures compliance with regulatory requirements and hospital policies and protocols. Acts as a liaison between patients, providers, payers, and other related stakeholders for all post-care matters related to account resolution.

Requirements

• High School Diploma or equivalent.
• Ability to lift more than 25lbs if needed.
• Minimum of 1+ years of experience in Patient Access, Medical Office, Health Insurance, or relevant area.

Nice To Haves

• Customer service experience.
• Electronic Medical Record (EMR) experience, preferably EPIC.

Responsibilities

• Securing accurate information and interpreting and communicating patient responsibility.
• Obtaining accurate patient identification essential for the financial and operational success of the organization.
• Greeting customers with a smile and addressing customers by name in a courteous, respectful, and professional manner.
• Attempting to resolve customer questions and concerns.
• Adapting to changes in the work environment and meeting shift expectations.
• Handling challenging customers.
• Obtaining and verifying patient information for registration.
• Maintaining contact with third-party payers to determine reasons for outstanding claims and communicating to facilitate speedy payment of claims.
• Requesting payment of financial dues from patients or guarantors.
• Obtaining federally required and hospital-related consents in a timely manner.
• Reconciling daily bank bags and posting dues collected and/or data entry or charge codes within the financial system.
• Ensuring compliance with Health Insurance Portability and Accountability Act (HIPAA) and working in various patient settings and locations.
• Performing other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED