Patient Access Representative I - ED

Cleveland Clinic • Elkton, MD

4d • Onsite

About The Position

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care. Customer service caregivers deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you are responsible for registering, scheduling and preregistering patients for inpatient, emergency and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians and family members and leave a positive, lasting impression. A caregiver in this role works nights| 10:00pm–6:00am| four days one week, three days the next| rotating weekend and holiday requirements.

Requirements

• High School Diploma or GED and two years of experience in a customer service facing role OR an associate’s degree and one year of experience OR a bachelor’s degree
• Basic PC software application knowledge and ability to use multiple data systems
• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year
• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.
• In some locations ability to move up to 25 lbs.
• Follows standard precautions using personal protective equipment as required.

Nice To Haves

• Three or more years of customer service experience

Responsibilities

• Provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at the facility to receive service.
• Perform registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Crosstrain staff in all areas of Patient Access at any facility, including but not limited to, Front Desk, Admitting Office, ED and Cashier.
• Maintain productivity and quality standards.
• Function as a Super User.
• Work on a workstation on wheels (mobile workstation).
• Act as a resource for training new team members and during the implementation of new processes.
• Provide registration and cash collection access in Epic.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED