Patient Access Representative | Heart Hospital | 40hrs/week

About the position

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic. Apply today to learn more about the opportunities available to grow your career at Sanford.

Responsibilities

• Greet patients & verify demographics
• Create, scan & route documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
• Collect co-payments, pre-payments, and payments on account balances
• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• Resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers
• Prepare & coordinate charts
• Organize supporting provider documents
• Initiate & collaborate on patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordinate Telemed appointments
• Make reminder calls for appointments
• Handle hospital admission
• Perform office duties, such as making copies or sending faxes

Requirements

• High school diploma or equivalent preferred
• Post-secondary education helpful
• One year of work experience, preferably in a medical office setting
• Medical terminology helpful
• Customer service skills essential
• Six months' customer service experience desired
• May require BLS for certain locations and/or settings