Patient Access Representative (FT, 100% Days) Adena Wellness Center West

Adena Health System • Chillicothe, OH

336d

About The Position

The Patient Access Representative assists patients, clinic staff or other clinical staff to schedule, pre-register, register for all services at Adena Health System. Patient Access Representatives use established interviewing techniques to gather information in person, by accessing Meditech or eCW or by phone. Information gathered includes demographic information, insurance, financial, ensuring correct precert/authorization and other information from patients or their representatives required for billing and collecting patient accounts. This position uses various electronic tools to ensure the patient's insurance coverage is active. This position will be required to run an estimate on each patient at each visit or over the phone when pre-registering. Required signatures and documents are obtained by this position at the time of registration and scanned into document imaging. This position enters diagnosis, tests and checks orders for completeness and medical necessity. This position interacts with clinicians in the ER, outpatient and clinics to ensure patient care is delivered in a timely manner. The Patient Access Representative must be self-driven and able to multi-task and prioritize their work. They must have strong communication skills and be able to deal effectively with others. This position is team oriented and contributes to achieving department goals. In addition, Patient Access Representatives at AGMC answer all incoming calls on the hospital switchboard and transfer as appropriate.

Requirements

• High school graduate
• 6 months experience in a hospital clerical, general clerical or customer service related position.
• Ability to type 40 words per minute.
• PC proficiency (Microsoft Office).

Responsibilities

• Assist patients and clinic staff in scheduling and registering for services.
• Gather demographic, insurance, and financial information from patients or their representatives.
• Ensure correct precertification/authorization for billing and collecting patient accounts.
• Use electronic tools to verify patient insurance coverage.
• Run estimates for patients at each visit or during pre-registration.
• Obtain required signatures and documents during registration and scan them into document imaging.
• Enter diagnosis, tests, and check orders for completeness and medical necessity.
• Interact with clinicians in the ER, outpatient, and clinics to ensure timely patient care.
• Answer incoming calls on the hospital switchboard and transfer as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees