Patient Access Representative (Float) TEMPORARY - MUST live in Washington market

Kaiser Permanente • Tacoma, WA

294d • $22 - $35

About The Position

As a Patient Access Representative (Float), you will work directly with our members across the country to help meet their needs and assist them in understanding our offerings, policies, and procedures. This temporary position requires you to live in the Washington market and will involve performing general patient access and registration duties in EPIC Practice Management. Your responsibilities will include answering telephones, making appointments, processing referrals, maintaining provider templates and appointment schedules, and verifying patient demographics and insurance coverage. You will also manage patient accounts, obtain prior authorizations, and ensure compliance with Kaiser Permanente standards and billing requirements.

Requirements

• Minimum one (1) year of experience in a business office of a medical care delivery, hospital, insurance company or a large contact center, or minimum two (2) years of experience providing excellent customer service in a fast-paced environment.
• High School Diploma or General Education Development (GED) required.
• Basic PC skills in MS Windows environment.
• 10-key and typing skills (35 WPM).
• Strong organizational skills.
• Ability to effectively communicate with a diverse customer base.

Nice To Haves

• One (1) year of experience in processing various types of billing, including workers compensation and private/self-pay.
• Three (3) years of additional experience in a patient care setting.
• Familiarity with medical terminology.
• Knowledge of health care insurance practices and billing.
• Understanding of Kaiser Permanente insurance products and benefits.
• Vocational training in medical office procedures and billing.
• Coursework or practical training in ICD-9 and CPT coding.

Responsibilities

• Answer phones and perform appointment making processes.
• Complete accurate patient registration, including verification of patient demographics and payor coverage.
• Perform check-in, check-out, admit and discharge tasks.
• Build and maintain appointing templates.
• Perform online account set up verification.
• Communicate with patients via multiple channels.
• Process internal and external referrals.
• Confirm and set up payor coverage structures.
• Obtain prior authorization for services.
• Process items in the patient, claim edit and charge review work queues.
• Act as liaison to Patient Financial Services and the Health Plan.
• Communicate with external government payors and employers as necessary.
• Perform manual service capture and data entry.
• Apply account review criteria and billing guidelines for off-site billing of professional services.
• Provide fee estimates for KP services.
• Assist patients with billing questions.
• Collect co-pays and cost shares for services.
• Process refunds and perform daily cash reconciliation.
• Prepare bank documentation and reconcile deposits.

Benefits

• Competitive pay range of $22.85 - $35.36 per hour.
• Temporary employment with potential for future opportunities.
• Work in a supportive and inclusive environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED